Ad+Verb™ Labs / Company information
How engagements work.
Updated 7 September 2026
A useful working relationship starts with a decision, a shared understanding, and clear expectations.
1. Start a conversation
Describe the work, the decision you need help with, and your timing. We discuss fit and availability. An inquiry is not an order and does not create a payment obligation.
2. Agree on the work
Before work begins, the written engagement sets the scope, deliverables, fee, payment schedule, delivery date, responsibilities, revision allowance, change process, and cancellation or refund terms. You can review these before deciding to proceed.
The standard PreFlight offer covers one campaign decision, an agreed audience and context, and up to three creative pieces. It includes a written report, review conversation, and one clarification round. Production, media buying, ongoing management, and additional research require their own agreed scope.
3. Choose how to share material
We agree on a handoff method, who needs access, any external processing tools, and retention or deletion arrangements appropriate to the engagement. Only supply material you have authority to share for the agreed purpose.
Sending an inquiry is not authorization to process confidential assets through an AI provider. Any such processing must be included in the agreed permissions before it occurs.
4. Review the work together
The report connects observations to material and evidence, explains a recommended direction and an alternative, and makes uncertainty visible. We discuss the reasoning and record your decision and next check.
5. Keep the handoff clear
You retain rights in the material you supply. The agreement specifies ownership or licensing of commissioned deliverables, pre-existing tools, and third-party content. Public portfolio or case-study use needs separate permission.
Billing and changes
The accepted quote and agreement define payment and project-specific cancellation or refund arrangements. A payment request identifies the engagement it relates to. For existing product purchases, consult the published Billing & refunds policy. Questions or changes should be raised with Trent before further work is authorized.
The limits of the work
Creative interpretation and AI analysis can be incomplete or mistaken. PreFlight supports a decision; it does not guarantee an emotional response, advertising approval, sales, or conversion lift. Decisions about publication, spending, and specialist advice remain with the responsible people.